Clear, fair, and made for a digital report.

Cancellation

You can leave the assessment or checkout at any time before completing payment and no fee will be charged. There is no subscription or recurring renewal to cancel.

When a refund is available

Contact us within 7 days of payment if you were charged more than once, paid but did not receive access, or the delivered report is materially defective and we cannot correct it. We will also provide any refund required under applicable law.

After a report is accessed

Because a personalised report is generated and made available immediately, purchases are generally non-refundable after the report has been successfully unlocked or downloaded, except for duplicate charges, non-delivery, material defects, or rights available under law. Dissatisfaction with an insight or score alone is not a defect.

How to request one

Send the payment date, amount, Razorpay payment ID, the email or phone used at checkout, and a short description of the issue. Never send your card number, CVV, UPI PIN, OTP or banking password.

Processing time

Approved refunds are returned to the original payment method. After we initiate the refund, banks and payment networks typically take 5–10 business days to reflect it. Timing can vary by payment method and bank.

Contact

Our public refund-support address will be configured before live payments are enabled.